Warranty Policy

1、LIMITED WARRANTY TERMS

WARRANTY PERIOD

*The warranty period is 18 months from the date of purchase stated on your proof of purchase. 

HOW DO I CHECK MY BOOSTERGUNS WARRANTY?

If you purchased the BoosterGuns directly at boostess.com, your warranty will have automatically registered.

WHAT IS  BOOSTER WARRANTY COVERED?

Booster products are manufactured with high-quality parts designed to last. If any malfunctions occur, your limited warranty covers:

• BoosterGuns Device & Motor - 18 months

• BoosterGuns Lithium-ion batteries - 18 months

•BoosterGuns Massage Attachments - 18 months (You can order new massage attachments at booster).

 

WARRANTY EXCLUSIONS

The Limited Warranty does not apply to any:

  • Use in commercial or industrial applications;
  • Improper power supply such as low voltage, defective household wiring, or inadequate fuses;
  • Damage caused by external influences;
  • Damage caused by use with non-approved products and accessories;
  • Damage caused by operating the Product outside the permitted or intended uses described in the user instructions, such as using in abnormal operating conditions (extreme temperatures);
  • Damage due to acts of nature, for example, lightning strikes, tornadoes flood, fire, earthquake, or other external causes;

 

2、REMEDIES

 If a hardware defect is found, Booster will exchange you for a new one, and we don't repair the defective one. 

The purchaser shall not be charged (whether for parts, labor, or otherwise) for the replacement of a defective Product during the Warranty Period.

 

3、HOW TO OBTAIN WARRANTY SERVICE?

To request a Warranty Service within the warranty period, please first contact the support team for a warranty check. You must provide:

  • Your name
  • Contact information
  • The original invoice or cash receipt, indicating the date of purchase, dealer name, and model number of the product

We will determine the problem and the most appropriate solutions for you. Please keep the packaging your product arrived in or packaging providing equal protection so that you have the required packaging available in the event of a return.

 

4、CONTACT INFORMATION

For customer support, please email us at

service@boosterss.com